I would like to take a moment to formally thank you for the outstanding support provided, particularly during recent critical events across our sites. Firstly, thank you for your prompt response when contacted last weekend. Having Derek onsite during the generator and UPS failures was greatly appreciated. Derek’s professionalism and technical capability were evident throughout the incident. He identified faults within the UPS control system and associated ATS, tracing the issue to a failed timer. In addition, he worked collaboratively with other contractors onsite to assist in diagnosing and resolving the generator-related issues, which was critical in stabilising the site and restoring confidence in the system.

A big thank you for a successful shutdown and re energisation. Please pass on our gratitude to both Derek and Matthew. FibreconX successfully delivered the planned 115 Pitt Street whole-of-building power outage, temporary generator cut-over, and full mains power reinstatement across the weekend of 14–16 November 2025. The entire operation was executed safely, on schedule, and without any unplanned customer impact

I would like to express my thanks to Owen for his efforts in getting the generator at Palmerston Satellite sorted. This generator has been problematic for over 10 years and had numerous generator techs attempt to get it running correctly. Richard (Optus NE) who manages the site has been hard to please, but Owen has managed to impress him with getting the generator running correctly.

What your team has done out there is quite impressive. Good work in cleaning it up, and also in ID’ing the electrical issues, getting the lights sorted, etc. It was also nice to see a comprehensive set of photos for all the differing routines.

Paul, can you please pass on our thanks to the entire Titanium team… for their quick response on Sunday night and getting us out of trouble. The efforts and motivation, along with the dedication to work through the night, ensured that all power and asset issues were addressed and the site was left in a safe condition for our staff on Monday morning.Thanks again.

I just wanted to drop you a quick note to let you and your team know you are doing a great job and we at BGIS are very appreciative. Your teams can do, drop everything attitude to help has not gone unnoticed and it has made managing critical infrastructure on behalf of Optus a breeze. Contract P1 reactive works from this time in 2019 to now have been halved, which can be attributed to quality maintenance practices.

Because they completely understand our business, Titanium is the only partner we allow onsite, unsupervised. It’s a partnership. In a crisis, they respond with absolute urgency and professionalism with whatever resources are required.

Titanium have been a maintenance contractor to us for many years, and, have won by competitive tender, works for new installations. These works have been completed in consultation with us as the works have to be completed outside normal working hours. We have found Titanium, very professional and easy to work with.

I just wanted to call out the solid outcome provided to us by Titanium at the above site. We were looking at $50k, or significantly greater, to resolve an electrical issue caused back in the year 2000. Wa Mio of BGIS put Titanium on the job. The end result of the issue was properly resolved in a matter of months at a cost of only around $10k.

Please pass on to Titanium a kudos for Anthony Dalterio. He has continued to display a high level of skill, knowledge and commitment to his work. Specifically, I think he needs recognition for efforts displayed at Sunshine for the duration of the EPG issues we had out there. He (and also the other VIC Titanium guys) were across virtually every aspect of the incident and were instrumental in getting the desired outcome.

I’d like to extend my thanks to one of your employees, Matt Arnold. Recently, Matt was onsite, completing work for another client when he identified a hot joint on an incoming service fuse to the Optus shelter. Rather than just leave, as it wasn’t in his scope of works (and he was on site for another client!), Matt took the initiative to contact BGIS to report the issue and after given approval, proceeded to rectify the issue.

As the Sourcing and Procurement lead for ANZ at Orange Business I have been engaged with Paul and his team at Titanium for over 9 years. Paul and his team have a high level of expertise when it comes to project delivery and securing successful outcomes for a complex business such as Orange Business. Their commercial and technical functions are superbly managed and we have no issues.